At Pinata BY SV, we aim to provide a seamless shopping experience. Orders for in-stock items will typically be processed and shipped within 3 to 4 business days. For pre-order items, please allow 15 to 20 business days for processing and delivery, as these items are specially ordered for you.

Shipping costs are calculated at checkout based on your delivery address, and you will be informed of the exact shipping charges before completing your purchase. Once your order has shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Please note that delivery times may vary depending on your location, and weekends or public holidays may affect the delivery schedule. We offer both domestic and international shipping, and international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

If you have any questions or concerns regarding your shipment, our customer service team is here to assist you.