Refund & Claim Policy
We want you to be completely satisfied with your purchase. However, we understand that sometimes things don't go as planned. Therefore, we've established the following refund policy.
Refunds will only be issued under specific circumstances. If you receive an item that is damaged upon arrival or if we have made an error and sent you the wrong order, we will gladly offer a full refund or exchange.
To initiate a refund, please contact us within 7 days of receiving your order, providing clear evidence of the damage or error, such as photos or videos. You can reach out to us via our Contact Us
page for further assistance.
Please note that we do not offer refunds for items that are not damaged or if the wrong order wasn't sent from our side. Refunds will be processed using the original payment method.
We reserve the right to deny a refund if the item is returned in a condition that is not consistent with the damage reported or if the return does not comply with our policy.
Thank you!