Pinata By SV

At Pinata BY SV, we offer a premium shopping experience with carefully selected kids’ clothing, accessories, and baby essentials sourced from the UAE, combining style, comfort, and high quality for your little ones; our collections feature soft fabrics and modern designs that ensure both fashion and practicality, while our commitment to authentic products and a seamless shopping experience lets you shop with complete confidence and ease.

We are committed to protecting your privacy and ensuring your personal information is handled securely. We collect details such as your name, email, shipping address, and payment information when you place an order, along with basic technical data like your IP address and device information through cookies. This information is used to process orders, improve your shopping experience, and communicate with you, including sending updates or promotions if you have opted in. We implement secure systems and encryption to protect your data and never sell or rent your information to third parties. You have the right to access, update, or request deletion of your personal data at any time, and any updates to this policy will be reflected on our website.

We want you to be completely satisfied with your purchase; however, refunds are only offered in specific cases such as receiving a damaged item or an incorrect order from our side. To request a refund or exchange, you must contact us within 7 days of delivery and provide clear proof (photos or videos) of the issue. Refunds will be processed through the original payment method once approved. Please note that we do not offer refunds for change of mind or non-defective items, and we reserve the right to decline requests if the returned item does not match the reported issue or does not meet our policy conditions.

At Pinata BY SV, we ensure a smooth and reliable delivery experience, with in-stock orders processed and shipped within 3–4 business days, while pre-order items may take 15–20 business days as they are specially arranged for you; shipping charges are calculated at checkout based on your location, and once dispatched, you will receive tracking details to monitor your order, although delivery times may vary due to location, weekends, or public holidays, and international orders may be subject to customs duties and taxes payable by the recipient.